Pega Administrator
4 days ago
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.
As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world.
Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.
Job Description:Key Responsibilities:- Installed and configured PEGA upgrades
- Troubleshooting PEGA server related issues with PEGA APP team
- Update the keystore files, certification, and Fix the vulnerability
- Expertise in installation, configuration, and clustering and administration of BPM PEGA Application server
- Coordination with PEGA App team, release management team for the code deployment
- Technical Engineer install and configure computer applications
- Engineers monitor and maintain computer networks
- Technical Engineer configure operating systems
- Technicians resolve issues related to the network
- Technical Support Engineer prioritize and manage the workflow
- Technical Engineer diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems
- Engineers design computer systems to meet the particular requirements of their organization or clients
- Technical Engineer should possess the ability to learn and work on changing and emerging technologies
- Technical Support Engineer are the first point of contact for clients for issues concerning their computer systems and equipment
- Technical Engineer keep track of users' system issues until they are resolved by adhering to the agreed timelines
- To resolve complex problems, engineers interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals
- Engineers maintain procedural documents and reports
- Technical Engineer follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments
- Technical Support Engineer provide accurate feedback to customers promptly
- Technical Engineer ensure proper logging of all issues
- Engineers follow up with clients to make sure their computer systems are functioning properly after troubleshooting
- Technical Engineer prepare accurate reports promptly
- Technical Support Engineer document technical knowledge in the knowledge database
- Engineers also train people on how to use different types of systems
- Technical Engineer monitor daily performance of technical systems
- Technical Support Engineer help companies deploy new software or hardware systems
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
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