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Clinical Program Manager

2 months ago

Parkville, Maryland, United States Tandym Group Full time

The Director of Clinical Services plays a crucial role within the executive leadership team, driving the agency's growth and ensuring the effective delivery of clinical services. This position encompasses oversight of clinical compliance, operational management, program marketing, and staff leadership.

KEY RESPONSIBILITIES
To excel in this role, the individual must successfully fulfill the following key responsibilities:
PROGRAM MANAGEMENT

  • Supervise daily operations for all clinical staff, ensuring safe and efficient workflows, effective scheduling systems, and management of clinic activities.
  • Collaborate with the executive team to develop and manage a budget that supports the agency's growth and sustainability.
  • Establish and nurture relationships with community partners to enhance business development and referral opportunities.
  • Maintain high standards of clinical practice based on contemporary theories and best practices, addressing the needs of clients with complex mental health challenges.
  • Ensure adequate clinical coverage by assigning cases and managing workloads effectively.
  • Participate in recruitment and staffing processes to maintain optimal staffing levels across all locations.
  • Develop and implement strategic goal plans for the clinical team.
  • Coordinate staff activities to deliver comprehensive services to individuals and families.
  • Ensure timely completion of required documentation and forms.
  • Oversee consumer scheduling for direct services in collaboration with the program medical director.
  • Facilitate ongoing clinical collaboration among staff to ensure continuity of care for shared clients.
  • Attend and lead multidisciplinary treatment team meetings and other required organizational meetings.
  • Conduct weekly meetings with the program director to provide updates and discuss program effectiveness and best practices.
  • Engage with prescribers regularly to discuss standards of care and patient management.
  • Serve as a primary contact for communication with clients, families, and staff, ensuring timely responses.
  • Maintain a manageable caseload while ensuring adherence to deadlines.
  • Provide coverage for patients in the absence of clinical staff.
  • Facilitate training sessions for staff development.
  • Address internal and external complaints promptly.
REGULATORY COMPLIANCE
  • Meet all administrative obligations as per regulatory standards and submit quality assurance reports regularly.
  • Ensure compliance with relevant regulations and standards, including CARF, COMAR, and HIPAA.
  • Uphold electronic medical records (EMR) standards and ensure timely documentation by staff.
  • Maintain up-to-date treatment plans and ensure all necessary signatures are obtained.
  • Ensure compliance with training mandates for all staff members.
  • Collaborate with the medical director to ensure adherence to credentialing and privileging requirements.
  • Develop a thorough understanding of Medicaid regulations and billing practices.
  • Stay informed about the latest editions of the DSM for accurate clinical application.
STAFF SUPERVISION
  • Provide regular clinical supervision to team members, reviewing patient assessments and signing necessary documentation.
  • Conduct monthly team meetings to discuss challenging cases and staffing issues.
  • Identify training needs for staff to maintain high program standards.
  • Manage the administrative and clinical responsibilities of a multidisciplinary team.
  • Ensure compliance with quality assurance and documentation standards among practitioners.
  • Guide and develop staff through performance management and goal setting.
PHYSICAL REQUIREMENTS
  • Ability to remain seated for extended periods.
  • Frequent use of computer and office technology.
  • Occasional walking and standing throughout the workday.
EDUCATION AND EXPERIENCE
  • A master's degree in human services, psychology, mental health counseling, or a related field from an accredited institution.
  • A valid license as a Certified Supervised Counselor (CSC-AD) or Certified Associate Counselor (CAC-AD) is required.
  • Must maintain approved Supervisor status under the relevant professional board.
  • A minimum of five years of management or supervisory experience in a healthcare setting, with a proven track record of effective leadership.
  • At least five years of clinical experience in mental health or substance use treatment is preferred.
  • Strong understanding of Intensive Outpatient Programs and related services.
  • Proficient in operational budgeting and financial management.
  • Exceptional relationship-building and marketing skills.
  • Thorough knowledge of EMR systems and clinical compliance standards.
  • Ability to prioritize tasks and manage multiple responsibilities effectively.
  • Strong interpersonal skills, including the ability to work with diverse populations.
  • Proven ability to produce clear and concise reports.
ADDITIONAL RESPONSIBILITIES
  • Engage in quality assurance initiatives and performance improvement activities to enhance service delivery.
  • Adhere to all regulatory requirements and company policies related to service delivery and documentation.