Field Services Technician
11 hours ago
We are seeking a highly skilled Field Services Technician to join our team at Johnson Controls. As a key member of our Data Center Solutions business unit, you will play a critical role in the commissioning and after-sales service of our custom computer room air handling units (CRAHU).
Key Responsibilities:
- Assist and support other team members in commissioning and after-sales service
- Work unsupervised and make informed decisions to complete tasks as instructed
- Check in with Manager after the end of each workday while in the field
- Complete all company-provided forms to the fullest extent possible
- Responsible for completing daily scheduled tasks
- Check in with client at the beginning and end of each day
- Obtain client signature on company-provided forms where applicable
- Use Time Clocks in the plant and ADP app when in the field to account for daily times
- Hand in paperwork at the end of each trip for processing in sequential order
- Ensure all receipts or invoices for expenses have job numbers and get sent to the correct person
- Assist on job sites with other JCI/Silent-Aire Field Technicians as needed
- Answer all office emails/calls in a timely manner
- Check in as needed to ensure Manager or Field Supervisor are aware of your status
- Secure parts and tools needed throughout the day for various jobs as required
- Report all warranty repairs to the Manager or Field Supervisor and provide the necessary info needed to report back to the plant if it is a Silent-Aire internal issue
- Consult Manager or Field Supervisor in times of uncertainty
- Give training to Field Service Technician - Level 1 and support as needed
- Follow all company policies and lead by example
- Maintain all safety equipment at all times
Requirements:
- High school diploma or equivalent GED certificate
- Registered apprentice in Electrical or HVAC
- Full understanding of basic electrical and control systems and how electricity works as well as the process of treating air to simultaneously control its temperature, humidity, and distribution
- General knowledge of HVAC and mechanical systems
- Ability to identify 3-phase versus single-phase wiring
- Understanding of Parallel and Series circuits
- Understand OHMS Law and able to use a multi-meter to read voltage, resistance values
- Ability to read, understand, and work from mechanical drawings
- Ability to maintain required records and prepare reports
- Must possess valid passport/driver's license
- Aptitude and communications skills related to acting independently
- Technical and working knowledge of internal and industry design and construction codes and standards
- Proven planning, organizational, problem-solving, decision-making, supplemented with a practical aptitude
- Ability to lift 40lbs and use ladders working from heights
- Experience working in Industrial, Manufacturing Facilities and/or Field environments
- Basic knowledge of Windows and Microsoft Office (Outlook, Word, Excel, etc.)
Preferred Qualifications:
- Registered refrigeration/HVAC tech, controls tech, Electrician Journeyman, or related tradesperson
- Experience working in highly sensitive and/or mission-critical facilities
Additional Details:
- Must be able to drive to local job site locations
- On-call and overtime hours as needed
- Personal Protective Equipment (PPE)
- Must be able to pass a DOD background check, requiring proof of US Citizenship
- Willingness to travel to customer locations (domestic and international)
- This is a safety-sensitive position
- Company uniform required
- Good hygiene and cleanliness are required at all times
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