Repair Sales Specialist

4 weeks ago


Willingboro, New Jersey, United States Radwell International Full time
Job Title: Repair Sales Specialist

Radwell International is seeking a highly motivated and organized Repair Sales Specialist to join our team. As a key member of our sales team, you will be responsible for processing repair quotes, repair orders, and supporting the sales staff with regard to repair-related jobs.

Key Responsibilities:
  • Quoting repair jobs and processing approvals
  • Offering customers spare and replacement options from depot or surplus
  • Sourcing items we cannot currently supply
  • Providing a high level of customer service and support
  • Working jointly with inside and outside sales staff to close orders
  • Processing and managing customer quotes not assigned to a salesperson
  • Keeping the line of communication between you and our customers open, be proactive
  • Quoting replacement options for items that are un-repairable and obtaining approval to scrap or return
  • Opening quote follow-ups to obtain approvals
  • Repair order expediting (providing order status updates to customers when directly asked)
  • Quote-to-order transfer
  • Completing Spectrum task assignments with customer-oriented follow-up to assure completion
  • Resolving issues that may arise when processing a surplus or depot order
  • Managing your in-house summary and assuring that everything is up to date
Requirements:
  • High school diploma or equivalent
  • Good communication and customer service skills
  • Knowledge of Microsoft-based systems such as Excel, Outlook
  • Must understand the sales cycle; ability to understand the Radwell International sales cycle
  • Team player able to function under daily goal-driven environment
  • Must be motivated, self-driven, and able to think outside the box to provide solutions for our customers
Physical Demands:

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)



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