Group Billing Specialist

1 week ago


Mission, Kansas, United States ITEDIUM Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented professional to join our team as a Group Billing Specialist at ITEDIUM Inc. As a key member of our Account Management Team, you will be responsible for managing billing processes and monthly reconciliation for employer groups.

Key Responsibilities
  • Setup, maintain, and update customer profiles while adhering to internal control processes
  • Reconcile monthly payments received, identify out of balance conditions, and generate notifications to employing units
  • Review client discrepancies and communicate with the team and clients as necessary
  • Identify, research, process, resolve, and respond to team and client inquiries and correspondence
  • Prepare and distribute daily, weekly, monthly, quarterly, and year-end reports
  • Meet quality, quantity, and timeliness standards to achieve individual and department performance goals
  • Maintain SLAs and provide SLA reports to the team and clients
  • Provide training and technical support to new and existing employing units/groups on the billing system
  • Document and record facts regarding inquiries and correspondence by updating employing unit accounts in the system
  • Identify technical issues and provide details to leadership for IT tickets, including bugs, fixes, and enhancements
  • Assist the Service Center Manager with special projects and provide backup to other Service Center team members as required
Requirements
  • 2-3 years of prior accounts receivable and billing experience
  • Associate's degree in accounting or equivalent experience
  • Background in the health insurance field is preferable but not required
  • Advanced knowledge of Microsoft Excel
  • Ability to prioritize, multitask, and work independently
  • Capable of investigative and analytical research
  • Navigate, gather, input, and maintain data records in multiple system applications
  • Ability to communicate with employing group representatives, clients, and audit accounts in the iTEDIUM system

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply.



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