Service Team Associate
1 week ago
Michaels Stores is seeking a Service Team Member to join our team. As a Service Team Member, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and supporting the sales floor team.
Key Responsibilities
- Provide friendly and attentive customer service, answering questions and resolving issues in a timely and professional manner
- Maintain a clean and organized store environment, including the sales floor, stockroom, and customer service areas
- Support the sales floor team by restocking shelves, processing transactions, and assisting with visual merchandising
- Participate in store recovery efforts, including merchandise recovery and maintenance
- Assist with truck unloading and stocking, as needed
- Engage with customers on the benefits of our Rewards program and Private Label Credit Cards
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in cross-training opportunities to develop skills and knowledge
Requirements
- High school diploma or equivalent required
- Previous retail or customer service experience preferred
- Ability to work a flexible schedule, including nights, weekends, and holidays
- Ability to lift up to 50 pounds and stand for long periods of time
What We Offer
- A competitive hourly rate
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) retirement plan with company match
- Opportunities for career advancement and professional growth
Michaels is an Equal Opportunity Employer
At Michaels, we are committed to creating a diverse and inclusive work environment that values and respects all employees. We are an equal opportunity employer and welcome applications from diverse candidates. If you require a reasonable accommodation to apply for or perform the essential functions of this role, please contact our HR department at 1-800-642-4235 (1800-MICHAEL).
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