Service Team Associate

1 week ago


Miami, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a Service Team Member to join our team. As a Service Team Member, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and supporting the sales floor team.

Key Responsibilities
  • Provide friendly and attentive customer service, answering questions and resolving issues in a timely and professional manner
  • Maintain a clean and organized store environment, including the sales floor, stockroom, and customer service areas
  • Support the sales floor team by restocking shelves, processing transactions, and assisting with visual merchandising
  • Participate in store recovery efforts, including merchandise recovery and maintenance
  • Assist with truck unloading and stocking, as needed
  • Engage with customers on the benefits of our Rewards program and Private Label Credit Cards
  • Educate customers on the Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in cross-training opportunities to develop skills and knowledge

Requirements
  • High school diploma or equivalent required
  • Previous retail or customer service experience preferred
  • Ability to work a flexible schedule, including nights, weekends, and holidays
  • Ability to lift up to 50 pounds and stand for long periods of time

What We Offer
  • A competitive hourly rate
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement plan with company match
  • Opportunities for career advancement and professional growth

Michaels is an Equal Opportunity Employer

At Michaels, we are committed to creating a diverse and inclusive work environment that values and respects all employees. We are an equal opportunity employer and welcome applications from diverse candidates. If you require a reasonable accommodation to apply for or perform the essential functions of this role, please contact our HR department at 1-800-642-4235 (1800-MICHAEL).

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