Night Audit Manager

3 weeks ago


Nashville, Tennessee, United States Sheraton Grand Nashville Full time
Job Summary

The Night Audit Manager is responsible for ensuring the smooth operation of the Front Office during the overnight hours. This role involves overseeing the Front Office functions, maximizing room revenue and occupancy, and providing quality service to guests.

Responsibilities
  • Guest Service: Respond to guest requests, problems, and complaints in a courteous and efficient manner.
  • Supervision: Motivate, coach, counsel, and discipline Guest Services personnel according to company standards.
  • Training: Ensure compliance to brand and company training using the steps to effective training.
  • Performance Management: Conduct all Guest Services interviews, follow hiring procedures, and conduct 90-day and annual employee performance appraisals.
  • Revenue Maximization: Maximize room revenue and occupancy by reviewing status daily, analyzing rate efficiency, and monitoring credit reports.
  • Front Office Operations: Supervise the Night Audit function, monitor the House Charge Worksheet and Flash Report for accuracy, and participate in required M.O.D. program.
  • Employee Management: Develop employee morale, ensure training of Guest Services personnel, and prepare employee schedules according to business forecast, payroll budget guidelines, and productivity requirements.
  • Financial Management: Ensure correct and accurate cash handling at the Front Desk, review daily Front Office work and activity reports, and maintain required pars of all front office and stationary supplies.
  • Communication: Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
Requirements
  • Experience: At least 5 years of progressive experience in a hotel or a related field.
  • Supervisory Experience: Supervisory experience required.
  • Skills: Proficient in Windows operating systems, company-approved spreadsheets, and word processing.
  • Education: A 2-year college degree and 3 or more years of related experience, or a 4-year college degree and at least 1 year of related experience.
Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.


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