Healthcare Outreach Coordinator
1 week ago
Job Description
As a Bilingual Call Center Representative, you will play a critical role in our efforts to transform the home into the healthcare hub. Your primary responsibility will be to make outbound calls to Medicare Advantage and Medicaid health plan members to offer free in-home or virtual health evaluations.
Main Responsibilities
- You will make 50 outbound calls per hour to offer, explain, and schedule a free health evaluation.
- You will follow scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and professionally.
- You will present a positive and professional approach to clients, health plan members, and team members.
- You will meet daily goals set by the department, including appointments, calls, and productivity targets.
- You will adjust, reschedule, and cancel appointments as requested.
- You will monitor performance results and report member complaints and escalations immediately.
- You will participate in peer side-by-side coaching and follow HIPAA guidelines when handling protected health information.
Requirements and Qualifications
- You must have a High School Diploma or equivalent.
- You must have 1+ year call center experience or 2+ years general work experience.
- You must have previous outbound call center experience, preferably with an auto dialer and scripts.
- You must be persuasive and able to rebuttal while treating members with professional courtesy.
- You must have good communication skills, friendly and conversational.
- You must be able to adhere to a fixed daily schedule and use multiple systems at the same time.
- You must have strong computer skills and proficiency in the English language.
What We Offer
- Medical, Dental, and Vision plans.
- Bi-weekly pay with monthly commission bonus potential.
- 401K, employee stock purchase program, and tuition reimbursement.
- Employee discount programs.
Work From Home Requirements
- You will need verified and reliable internet service with 10MB upload/download ability.
- Company-provided equipment (keyboard, monitor, computer, headset, etc.).
- You will need to provide your own workspace furniture and maintain a quiet workspace.
Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.
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