Assistant Manager
2 weeks ago
The Assistant Manager will play a key role in ensuring the success of our gym operations, providing an exceptional member experience, and driving financial growth. This is a dynamic role that requires a strong team player with excellent communication and leadership skills.
Key Responsibilities- Assist in recruiting, hiring, training, and developing a high-performing staff, including Member Service Representatives, Trainers, and Custodians.
- Maintain a welcoming atmosphere for members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
- Support staff management and provide backup support to the Club Manager as needed, including scheduling, supervising, and resolving employee issues.
- Oversee front desk activities, including answering phones, checking members into the system, new member sign-ups, and tours.
- Facilitate member requests, issues, and questions, ensuring a high level of customer satisfaction.
- Assist in maintaining facility cleanliness and ordering supplies within budget.
- Track statistics and reports, providing insights to drive business growth.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic, and energetic.
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
All staff will receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee, you are eligible for benefits, including Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits.
Compensation$19.00 - $20.00 per hour
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