Assistant Manager

2 weeks ago


Renton, Washington, United States Planet Fitness Full time
{"title": "Assistant Manager", "description": "Job Summary

The Assistant Manager will play a key role in ensuring the success of our gym operations, providing an exceptional member experience, and driving financial growth. This is a dynamic role that requires a strong team player with excellent communication and leadership skills.

Key Responsibilities
  • Assist in recruiting, hiring, training, and developing a high-performing staff, including Member Service Representatives, Trainers, and Custodians.
  • Maintain a welcoming atmosphere for members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Support staff management and provide backup support to the Club Manager as needed, including scheduling, supervising, and resolving employee issues.
  • Oversee front desk activities, including answering phones, checking members into the system, new member sign-ups, and tours.
  • Facilitate member requests, issues, and questions, ensuring a high level of customer satisfaction.
  • Assist in maintaining facility cleanliness and ordering supplies within budget.
  • Track statistics and reports, providing insights to drive business growth.
Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Benefits

All staff will receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee, you are eligible for benefits, including Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits.

Compensation

$19.00 - $20.00 per hour

", "lang_code": "en"}
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