Asset and Customer Service Team Lead
6 days ago
About Crimson Enterprises: Crimson Enterprises is a leading provider of innovative solutions for the retail industry, with a strong presence in North America and Europe.
Job Summary: We are seeking a highly motivated and experienced Asset and Customer Service Team Lead to join our team in Germany. As a key member of our customer service team, you will be responsible for leading, motivating, and coordinating the team to ensure exceptional customer service and support.
Key Responsibilities:
- Team Leadership: Lead and motivate the customer service team to achieve exceptional customer satisfaction and service levels.
- Customer Support: Assist international customers, especially major customers from the retail industry, with consultation and support.
- Communication: Liaise with external customers and internal departments, such as logistics, accounting, sales, and operations management.
- Order Processing: Timely process customer orders and handle complaints in a professional and efficient manner.
- Master Data Management: Maintain and manage master data to ensure accuracy and consistency.
- Project Participation: Participate in national and international projects to drive business growth and improvement.
- Reporting: Prepare various system reports and key figure reporting to support business decision-making.
- Inventory Management: Handle inventory evaluations, including subsequent clarification of inventory differences.
- Process Optimization: Continuously optimize customer service processes to improve efficiency and effectiveness.
Requirements:
- Commercial Education: Completed a commercial education or equivalent.
- Experience: Proven experience in customer service, team leadership, and supply chain management.
- Language Skills: Fluent in English and German.
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