Service Support Associate

3 weeks ago


Greenwood, Indiana, United States Dave & Buster Full time
Job Summary:

As a Service Support Associate at Dave & Buster's, you will play a vital role in ensuring our guests have an unparalleled experience. Your primary responsibility will be to provide exceptional support to our bartenders, cocktail staff, and wait staff by maintaining area cleanliness and providing necessary assistance to ensure fast, friendly, and accommodating service.

Key Responsibilities:

• Deliver an exceptional guest experience through the best combination of food, drinks, and games in a fun and ideal environment.
• Adhere to all company safety and sanitation policies and procedures.
• Maintain bus stand cleanliness and stock supplies as needed.
• Ensure wait stations remain clean and organized.
• Empties trash and spot sweeps the floor as needed or when requested by a manager.
• Perform opening and closing responsibilities, including party breakdown and duties.
• Restock and prepare supplies for shift change and close.
• Ensure food is properly garnished before serving guests.
• Follow tray procedures to minimize loss and ensure timely delivery of food.
• Bus and reset tables as needed.
• Deliver food to tables and ensure guests have everything they need.
• Offer assistance to guests by clearing away dishes and glassware and refilling beverages.
• Assist with party setup and maintain cleanliness of restrooms, including restocking supplies.
• Clean high chairs and booster chairs as needed.
• Assist other team members as needed or when business dictates.

Requirements:

• Must be friendly and able to smile a lot while working days, nights, and/or weekends as required.
• Restaurant and/or bar experience preferred but not required.
• Must demonstrate ability to clearly communicate with guests and other team members.
• Must be at least 16 years of age.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member will regularly be required to:
• Work days, nights, and/or weekends as required.
• Work in a noisy, fast-paced environment with distracting conditions.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Move about the facility and stand for long periods of time.
• Walk or stand 100% of shift.

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