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Sales Associate

4 weeks ago

Salt Lake, Utah, United States Williams-Sonoma Full time

About the Role

The Sales Associate - Chef provides customers with a unique shopping experience by offering excellent customer service. Utilizes effective selling techniques and provides in-depth product knowledge in a fast-paced, specialty retail environment. Brings Williams-Sonoma to life for our customers by making it easy for them to discover products that best suit the way they cook and entertain.

You're excited about this opportunity because you will...

  • Provide informative culinary instruction and product knowledge to create exceptional customer experiences.
  • Share product benefits and testimonials as part of each culinary activity and customer interaction on the sales floor to engage customers and drive sales.
  • Plan, prepare, and execute monthly culinary activity calendars, working within budget and meeting brand standards.
  • Ensure store adherence to Health and Safety codes and train other stores how to meet compliance standards.
  • Support store teams with marketing and promotion of culinary programs.
  • Provide sincere, friendly, and energetic customer service by exemplifying World-Class service standards.
  • Achieve established sales and contest goals. Maintain knowledge of current sales and promotions.
  • Assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
  • Utilize effective selling techniques to build multiple sales and increase productivity.
  • Demonstrate comprehensive product knowledge, including features and benefits.
  • Efficiently and accurately perform register transactions, such as sales, returns, and exchanges.
  • Assist in implementing and maintaining visual merchandise presentation, signage, and lighting.
  • Uphold store maintenance and cleanliness standards, straightening, cleaning, and helping maintain stockrooms as needed.
  • Process, ticket, and restock merchandise as needed.
  • Perform other duties as assigned by management.
  • Comply with all Company policies and procedures.

Why you will love working at Williams-Sonoma, Inc.

We're a successful, fast-growing company with an entrepreneurial vibe. A technologically and data-driven business. Competitive salaries and comprehensive health benefits. We're at the forefront of tech and retail, redefining technology for the next generation. We're passionate about our internal and external clients and live/breathe the client experience. We get to be creative daily. A smart, experienced leadership team that wants to do it right and is open to new ideas. We believe in autonomy and reward taking initiative. We have fun.

We're excited about you because...

  • Possess the ability to build sales and establish customer relationships by instructing cooking/technique classes, demonstrations, and in-store events as part of Williams-Sonoma's Culinary Program.
  • Love to sell, can articulate a proven ability to exceed selling goals, and most importantly, can close a sale.
  • Succeed in a team environment, while able to work independently and manage your own time.
  • Thrive in an entrepreneurial environment and are constantly looking for ways to think outside-the-box.
  • Know what questions to ask your customers in order to understand their personal cooking style and needs.
  • Enjoy discovering the customer's style, lifestyle, and story to connect them to the right products.
  • Most successful when provided with clearly defined daily sales goals and metrics.
  • High school diploma or equivalent preferred.
  • 1-2 years retail sales experience (specialty retail preferred, but not required).
  • 1-2 years customer service experience.
  • Formal training or degree in Culinary Arts preferred or equivalent job experience.
  • Knowledge of Williams-Sonoma products.
  • Proven ability to prioritize and handle multiple tasks simultaneously.

Physical Requirements:

  • Ability to be mobile on the sales floor for extended periods of time.
  • Ability to operate POS systems.
  • Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
  • Full-time associates are expected to have open availability to meet the needs of the business. Casual associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday, and/or Sunday) and one during the week (Monday to Thursday). Associates must be available for annual inventory and the entire holiday season (November and December).