Training Manager

2 weeks ago


Moonachie, New Jersey, United States eBay Inc. Full time
About the Role

We are seeking a highly skilled and experienced Training Manager to join our Global Facilities Operations team. As a key member of our team, you will be responsible for providing leadership and professional development to our global training team, creating and maintaining a robust training infrastructure, and driving world-class results for eBay sellers and buyers.

Key Responsibilities
  • Lead a 12-15 member team through daily training activities and tasks.
  • Oversee all aspects of instructional design, program management, facilitation, and experience creation.
  • Collaborate with Authentication Operations leadership to develop robust long-term training strategies.
  • Direct the creation and global standardization of product line and brand-specific training content for new and existing authenticators.
  • Ensure that individual training is tracked and recorded timely and effectively.
  • Provide guidance to global site leadership on the execution of new and refresher training requirements.
  • Analyze and understand relevant data sets to drive improvements within the training and operations spaces.
Requirements
  • Bachelor's Degree or equivalent experience in learning strategies and curriculum and content design.
  • Demonstrated success in training design and program implementation in an operational setting.
  • Experience working globally in high-growth, fast-paced, and change environments.
  • Strives for continuous improvement and actively pursues operational excellence, rigor, and process definition.
  • Ability to hire and develop a team of direct reports that build relationships with leaders and associates within their buildings and with their global peers.
  • Ability and willingness to travel 20-25% of the time, including internationally.
About eBay

eBay is an equal opportunity employer. We are committed to diversity and inclusion in the workplace. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible.

View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.



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