Retail Store Director

4 weeks ago


Villa Park, United States Bob's Discount Furniture Full time

Retail Store Leadership

As a Retail Store Manager at Bob's Discount Furniture, you will play a vital role in creating an atmosphere that establishes, nourishes, and maintains our company culture. You will be responsible for ensuring a world-class customer service experience, promoting our vision and direction, and leading by example. Your primary function will be to oversee, direct, and guide all facets of the operation of a Bob's Discount Furniture store to maintain its reputation, appearance, and profitability.

You will be committed to ensuring the optimum level of safety and security for internal and external customers by ensuring the facility is in compliance with all local municipality and company safety guidelines. You will also be responsible for maintaining accurate inventory practices, monitoring periodic cycle counts, and ensuring efficient and effective reconciliations of location inventory according to company policies and procedures.

You will actively engage, encourage, mentor, and motivate direct and indirect reports, identifying and determining professional development opportunities. You will work with senior management to ensure the location is adequately staffed to meet and/or exceed budgeted sales numbers, that all company guidelines and policies are adhered to by all location employees, and oversee all employee discipline and employee relations issues with the appropriate partnership of Human Resources, Operations, and Loss Prevention.

As a liaison to the community, you will establish yourself in the community and be recognized as a champion of honesty, integrity, and good judgment.

Key Responsibilities

  • Maintain a visible floor presence, spending at least 60% of your time on the sales floor
  • Meet and/or exceed store sales goals as directed by the company
  • Maintain a visually appealing and safe facility
  • Accurately manage inventory
  • Ensure proper cash handling procedures are strictly enforced
  • Other duties as assigned

Required Qualifications

  • Proven ability to use sound judgment and decision-making
  • Proven ability to analyze complex problems and recognize root cause
  • Proven ability to set clear goals and expectations
  • Proven ability to communicate effectively and utilize communication tools appropriately
  • Proven financial acumen and budgetary success
  • Proven ability to exceed customer satisfaction
  • Proven ability to manage and improve processes
  • Proven ability to work under pressure
  • Proven ability to develop talent
  • Proven ability to motivate self and others
  • Excellent time management skills
  • Ability to use critical thinking
  • Excellent identification of key causes

Preferred Qualifications

  • Bachelor's Degree or equivalent
  • 5 – 10 years sales experience in a retail environment
  • Proven successful commission sales experience
  • 5+ years of Retail Store Management experience
  • Proven track record of successful financial budgetary competency

Bob's Discount Furniture is an equal opportunity employer and is committed to providing a safe and inclusive work environment for all employees and applicants. If you require accommodation during the application process, please contact _hrsupport@mybobs.com.


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