Pro Shop Associate

6 days ago


Chattanooga, Tennessee, United States NOVA Parks Full time

Job Summary

The Golf Shop Assistant is a key member of the NOVA Parks team, responsible for providing exceptional customer service and supporting the operation of the golf pro shop. This role requires a strong understanding of golf operations and a passion for delivering excellent customer experiences.

Key Responsibilities

  • Customer Service
    • Assist customers with golf-related inquiries and provide information on golf operations, rules, and regulations.
    • Respond to customer complaints and concerns in a professional and courteous manner.
  • Pro Shop Operations
    • Assist with the operation of the pro shop, including collecting fees, taking golf reservations, and operating cash registers.
    • Maintain a clean and organized work environment, including the pro shop and surrounding areas.
  • Public Relations
    • Provide exceptional customer service to park visitors, including greeting, informing, and assisting as needed.
    • Respond to customer inquiries and provide information on park rules and regulations.
  • Administrative Tasks
    • Perform routine administrative tasks, including answering phones, responding to emails, and maintaining records.

Requirements

  • Knowledge and Skills
    • Knowledge of golf operations and rules.
    • Excellent customer service and communication skills.
    • Ability to operate cash registers and handle cash accurately.
    • Working knowledge of computers and software applications.
  • Physical Demands
    • Ability to lift, bend, and stand for long periods.
    • Ability to work in a fast-paced environment and adapt to changing situations.
  • Availability
    • Availability to work a variable schedule, including early and late hours, weekends, and holidays.


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