Part-Time Store Representative

5 days ago


San Diego, California, United States Rothy's Full time
About Rothy's

Rothy's is a pioneering company that has revolutionized the shoe industry with its innovative approach to sustainability. Our mission is to create a better way to do business, putting the planet and its people first. We've transformed millions of plastic bottles into our signature thread, creating wardrobe staples that look just as good as they feel.

Our team is dedicated to building a sustainable future, combining cutting-edge technology with handcrafted assembly to create machine-washable styles that don't compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.

We're looking for a Sustainable Retail Ambassador who shares our passion for innovation and sustainability. This part-time role involves living and breathing Rothy's culture, acting as a proud brand ambassador in each customer touch point, and bringing our brand to life in a physical space. Come help us share the beauty and comfort of our shoes and lifestyle with our customers.

Key Responsibilities

Your key responsibilities will include:
  • Providing an unparalleled customer experience for every Rothy's customer
  • Owning all day-to-day customer interactions-in our physical store and across all touch points of the brand-in person, over the phone, and online
  • Supporting Retail Manager and Assistant Manager in all operational duties
  • Developing and maintaining expert-level understanding of our products and processes including our tools and systems
  • Elevating customer feedback and identifying and escalating opportunities for improvement
  • Creating loyalty by connecting customers with our brand and our community

Requirements and Qualifications

To succeed in this position, you should have:
  • 1-3 years of retail or customer-oriented experience preferred
  • Excellent people skills-you are approachable, engaging, and friendly
  • Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space
  • Ability to foster connections with our customers both in our store and within our community
  • Actively contribute towards meeting and exceeding the team's sales goals
  • Availability to work weekends, evenings, and holidays, minimum 16 hours a week

Our Benefits

As a member of our Retail team, you'll enjoy a competitive salary range of $18-$19 per hour, with opportunities for performance bonuses. Our benefits package includes wellness and commuter programs, PTO, wellbeing time, and an employee discount program.

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