Plumbing Service Manager
3 weeks ago
Dixie Electric, Plumbing, & Air is seeking a highly skilled Plumbing Service Manager to lead our residential service team. As a key member of our management team, you will be responsible for overseeing the daily operations of our plumbing service department, ensuring exceptional customer satisfaction, and driving business growth.
Key Responsibilities:
- Supervise and lead a team of skilled plumbing technicians to deliver high-quality service to our customers.
- Develop and implement departmental strategies to improve efficiency, productivity, and customer satisfaction.
- Conduct regular ride-alongs with technicians to provide feedback and coaching.
- Ensure all repairs and installations meet the highest quality standards and are completed in a timely manner.
- Manage workloads and schedules to optimize resource utilization and maximize profits.
- Communicate effectively with customers, technicians, and other stakeholders to resolve issues and address concerns.
- Collaborate with other departments to ensure seamless service delivery and identify opportunities for growth.
- Stay up-to-date with industry developments, regulatory requirements, and best practices to maintain our competitive edge.
Requirements:
- At least 5 years of experience in a leadership role, preferably in the plumbing industry.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work well in a fast-paced environment and prioritize tasks effectively.
- Strong knowledge of plumbing codes, regulations, and industry standards.
- Computer skills, specifically Microsoft Outlook, Word, Excel, and PowerPoint.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About Us:
- Dixie Electric, Plumbing, & Air is a family-owned business with a reputation for quality work and exceptional customer service.
- We value our employees and strive to create a positive and inclusive work environment.
- We are committed to delivering happiness to our customers and making a positive impact in our community.
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