Lead Server

3 weeks ago


Houston, Texas, United States Fielding's River Oaks Full time
Job OverviewFieldings River Oaks is seeking a skilled Lead Server to join our team. As a key member of our service staff, you will be responsible for leading and guiding the guest experience, presenting and selling our menu, and ensuring that every guest leaves feeling satisfied and valued.

Key Responsibilities
  • Create a positive experience for every guest
  • Have high menu knowledge and be able to communicate it clearly to guests
  • Understand and follow our steps of service to ensure seamless execution
  • Be able to carry food and beverages on a tray and handle plates and glassware with care
  • Communicate effectively with guests, colleagues, and management to ensure a smooth service
  • Upsell and promote our menu items and wine list without being pushy
  • Operate our POS system and Pivot Point system with ease
  • Handle cash and credit transactions with accuracy and attention to detail
  • Polish glass and silverware as needed to maintain a high level of presentation
  • Develop a strong core wine knowledge and be able to communicate it to guests
  • Have high integrity and be able to maintain confidentiality when necessary

Requirements
  • Have and be able to communicate food, wine, and spirit flavor profiles to guests with confidence
  • Be able to be on time and in uniform, with a strong sense of punctuality and professionalism
  • Bi-lingual a plus, but not required
  • Able to lift and carry 25 pounds, with a strong sense of physical stamina
  • Able to follow directions and execute our Points of Service with ease
  • Develop rapport with our culinary team to understand our full range of products and services
  • Consistently seek ways to improve and promote a high level of guest service
  • Be open to coaching and feedback to achieve desired outcomes
  • Treat guests and colleagues with respect and professionalism
  • Help maintain a risk-free and safe working environment and experience
  • Apply accurate logic and common sense in decision-making and problem-solving
  • Seek expertise and resources to achieve goals and objectives
  • Stay focused and detail-oriented while on duty, with the ability to work through distractions
  • Able to identify, prioritize, and modify work routines to eliminate wasted efforts
  • Follow guidelines and rules of our culinary group
  • Speak clearly and logically to be understood and get the point across
  • Ability to read and interpret documents, operating and maintenance instructions, and procedure manuals

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