Lead Server
3 weeks ago
Key Responsibilities
- Create a positive experience for every guest
- Have high menu knowledge and be able to communicate it clearly to guests
- Understand and follow our steps of service to ensure seamless execution
- Be able to carry food and beverages on a tray and handle plates and glassware with care
- Communicate effectively with guests, colleagues, and management to ensure a smooth service
- Upsell and promote our menu items and wine list without being pushy
- Operate our POS system and Pivot Point system with ease
- Handle cash and credit transactions with accuracy and attention to detail
- Polish glass and silverware as needed to maintain a high level of presentation
- Develop a strong core wine knowledge and be able to communicate it to guests
- Have high integrity and be able to maintain confidentiality when necessary
Requirements
- Have and be able to communicate food, wine, and spirit flavor profiles to guests with confidence
- Be able to be on time and in uniform, with a strong sense of punctuality and professionalism
- Bi-lingual a plus, but not required
- Able to lift and carry 25 pounds, with a strong sense of physical stamina
- Able to follow directions and execute our Points of Service with ease
- Develop rapport with our culinary team to understand our full range of products and services
- Consistently seek ways to improve and promote a high level of guest service
- Be open to coaching and feedback to achieve desired outcomes
- Treat guests and colleagues with respect and professionalism
- Help maintain a risk-free and safe working environment and experience
- Apply accurate logic and common sense in decision-making and problem-solving
- Seek expertise and resources to achieve goals and objectives
- Stay focused and detail-oriented while on duty, with the ability to work through distractions
- Able to identify, prioritize, and modify work routines to eliminate wasted efforts
- Follow guidelines and rules of our culinary group
- Speak clearly and logically to be understood and get the point across
- Ability to read and interpret documents, operating and maintenance instructions, and procedure manuals
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