Hotel Quality Assurance Specialist

2 months ago

Michigan USA, United States Ecolab Full time
About the Role

Ecolab is seeking a highly skilled Hotel Quality Assurance Specialist to join its EcoSure division, a leading provider of brand protection programs, to drive operational excellence and help our clients grow their business.

Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality. EcoSure clients include top brands in the hospitality industry, including foodservice and hotels, as well as convenience stores, facilities, and long-term care.

As a Hotel Quality Assurance Specialist, you will provide best-in-class, comprehensive on-site visits, and provide teaching and coaching to help our clients maintain the highest standards.

Key Responsibilities
  • Conduct a variety of brand protection visits at client locations using a foundation of consulting, coaching, and training to meet the unique expectations and program requirements of the clients and help protect their brand and delight their guests.
  • Adhere to HIPPA guidelines (where applicable) while completing operational visits within hotels, restaurants, convenience stores, the education sector, healthcare and senior living facilities by interacting with staff and residents.
  • Develop and deliver summary presentations of assessment findings, areas of improvement, and recommendations to client leadership.
  • Partner with other EcoSure and Ecolab teams to solve client challenges.
  • Complete a budgeted number of visits each week, delivering an exceptional client experience.
  • Utilize a tablet, Microsoft Suite, and Customer Relationship Management (CRM) technology to ensure efficient planning and perform essential job functions.
  • Support the growth initiatives of our company and our clients.
Requirements
  • High school diploma and 2 years of hospitality industry-related experience.
  • Position requires a current and valid Driver's License.
  • No Immigration Sponsorship available.
Preferred Qualifications
  • Bachelor's degree in culinary, hospitality or business field.
  • Multilingual (Spanish & French preferred).
  • High-level customer service and advanced consultative skills.
  • Ability to work well under pressure, juggle tasks and work efficiently against deadlines.
  • Strong planning and organizational skills and high attention to detail.
  • Ability to work effectively without supervision, show initiative, good judgment, and superior decision-making and problem-solving skills.
About Ecolab

Ecolab is a leading global provider of solutions and services for the hospitality, foodservice, and healthcare industries. Our EcoSure division partners with global brands to create an end-to-end brand protection strategy, providing real-time insights and actionable steps to mitigate brand risk and optimize guest experience.

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