ECM Case Manager

We are seeking a highly skilled and compassionate ECM Case Manager to join our team at Eastern Plumas Health Care. As a key member of our Enhanced Care Management team, you will play a vital role in providing outreach and direct case management services to help clients achieve wellness and recovery goals.

Under minimal supervision, you will work independently and collaboratively with our ECM team, Plumas and Sierra Counties, and other community agencies to provide engagement and support services to program participants. You will meet individuals where they are, providing non-judgmental and non-coercive services, and resources to individuals based on their personally developed goals and needs.

• Provide consultation, education, training, and support to program participants
• Track participant referrals, participant outreach, appointment coordination, accurate record keeping, and accurate charting
• Assess participant needs, coordinate Community Supports (CS) referrals, and set personal and healthcare goals and plans with participants
• Approach care with empathy, compassion, creative solutions, and an understanding of personal bias
• Ensure personal biases never impact participant care and coordination
• Provide hands-on approach to managing participant success, meeting participants where they are comfortable

• High school diploma or general education degree (GED) with at least one year experience in healthcare and/or casework, or equivalent combination of education and experience
• Command of the English language and ability to communicate clearly to program participants, health professionals, coworkers, and community members
• An unfaltering amount of empathy, compassion, and patience when faced with continually challenging situations
• Basic understanding of medical terminology preferred
• Familiarity with medical documents and medical chart components preferred

The physical demands and work environment described here are representative of those required for any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to move or lift up to 10 pounds and occasionally move or lift up to 25 pounds with assistance. Flexible arm movement associated with computer and desk duties. Ability to reach above shoulder level. Must be able to sit for long periods of time.

Specific vision abilities required by this job include close and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Clear speech is required for telephone communication, and communication with other employees and participants.

The work environment varies from enclosed office space, participant's home, or outdoor setting, as examples. The noise level is moderately quiet, with occasional noise from medical and laboratory equipment, patient and employee conversation, photocopiers, computer keyboards and printers, telephones, etc.

There are odors associated with human bodies and bodily functions, cleaning and disinfectant solutions and other chemicals. Noise, smells, and other environmental factors may be experienced when meeting with program participants.