Pickleball Program Manager

2 days ago

Birmingham AL USA, United States Birmingham Jefferson Co Full time
Pickleball Program Manager Job Description

Birmingham Jefferson Co is seeking a highly motivated and experienced Pickleball Program Manager to lead the development and implementation of our pickleball programs. As a key member of our team, you will be responsible for creating and promoting pickleball activities, managing scheduling, and ensuring exceptional guest and member experiences.

Key Responsibilities:
  • Develop and implement pickleball programs for all age groups, including open play, clinics, mixers, leagues, tournaments, and events.
  • Manage scheduling, billing, and communication related to programming.
  • Partner with the leadership team on strategic changes to the program and broader marketing efforts.
  • Coordinate the instruction of revenue-generating on-court programs.
  • Manage the pro-shop, including inventory, sales, and marketing.
  • Assist with daily membership operations, including enrollments, renewals, and member database management.
  • Handle member and guest inquiries and concerns efficiently, ensuring prompt resolution.
  • Develop and enforce policies and procedures to enhance guest/member experience and satisfaction.
  • Collaborate with event hosts to ensure successful events and maximize member engagement.
  • Manage relationships with pickleball vendors to ensure pro-shop inventory effectiveness and customer satisfaction.
Requirements:
  • Minimum of three (3) years of related knowledge, experience, and skills playing and instructing pickleball.
  • Bachelor's degree from an accredited college or university with emphasis in sports management, hospitality management, business management, public administration, or a related field.
  • Industry certification(s) strongly preferred: International Pickleball Teaching Professional Association (IPTPA), Professional Pickleball Registry (PPR), United States Professional Tennis Association (USPTA), or equal certification or the ability to become certified within 6 months of employment.
  • CPR and First Aid certified or the ability to become certified within 30 days of employment.
  • Previous experience planning and executing events preferred.
  • Valid State of Alabama Driver License.
Competencies:
  • Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Technical Skills, Financial Administration, Decision Making and Judgement, Problem Solving, Results Driven, Delegation, Business Alignment, Teamwork, Organizational Skills, Program Management, Fiscal Accountability, and Training and Development.
Work Environment:

This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. Work is typically performed outdoors, regularly exposed to wet and/or humid conditions and outside weather conditions.

Physical Demands:

Position requires lifting, climbing, carrying, bending, stooping, squatting, kneeling, and carry out repetitive motions for extended periods of time. Extensive walking and or standing. Must be able to instruct and participate sporting activities associated with pickleball for prolonged periods. Ability to lift up to 50lbs items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity.

Position Type/Expected Hours of Work:

This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed.

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