Beauty Account Coordinator

4 weeks ago

Cincinnati, Ohio, United States Macys Full time
Job Summary

The Beauty Account Coordinator serves as the advocate for driving sales, functioning as the category/brand expert in Cosmetics for assigned stores/brands.

Key Responsibilities
  • Elevate the store experience through extensive product knowledge and training, delivering best-in-class customer service, and collaborating with and influencing store partners.
  • Strategize and lead the execution of Beauty events to drive sales and cultivate an environment of continuous learning for all Beauty Colleagues on the floor.
  • Empower all Beauty associates to become beauty experts and support multi-brand selling across the floor.
  • Analyze business results (store, category, brand, product, etc.) and communicate clear, concise priorities, strategies, and direction to Division and store teams using written, in-person, and virtual communication methods as needed, tailored to the appropriate audience.
  • Collaborate with Regional Merchandise Execution, Beauty Field Directors, and Store partners to actively support growth in stores.
  • Lead and participate in event execution, covering corporate, promotional, vendor launch events, and virtual events.
  • Take the lead on local event strategy, planning, and execution, and conduct thorough post-event analysis.
  • Prepare for, participate in, and follow up on store visits and pre-season planning meetings.
  • Partner with stores and plan for both in-person and/or virtual visits to support store growth.
  • Ensure local, store, and vendor execution aligns with national guidelines and standards.
  • Demonstrate and drive excellent service and selling by reinforcing a customer-centric culture among Beauty Advisors.
  • Work closely with Beauty Managers of Sales & Customer Service and Counter Managers to set coaching priorities for the department.
  • Focus leaders on customer acquisition through clientelling using MyClient to enhance client relationships and loyalty.
  • Support leaders in training store colleagues, reinforce and monitor colleague engagement, and ensure completion of education requirements and learnings.
  • Support vendor partnerships and align with corporate teams to ensure all product training is relevant and aimed at educating store teams on improving selling techniques.
  • Recognize store team performance during visits.
  • Reinforce and support department objectives by connecting brand success with the overall growth of the Beauty department.
  • Support the onboarding of new Beauty Leaders and Beauty Advisors.
  • Support Store Leadership in hiring and recruiting Beauty team members at the assigned brand.
Requirements
  • Proficient in analyzing business results at various levels (store, category, brand, product) to identify and highlight sales-driving opportunities for goal achievement.
  • Ability to utilize written, in-person, and virtual communication methods as needed, tailoring messages to the appropriate audience.
  • Excellent collaboration skills to work effectively with Regional Merchandise Execution, Beauty Field Directors, and Store partners to actively support growth in stores.
  • Demonstrated ability to lead and participate in event execution, covering corporate, promotional, vendor launch events, and virtual events.
  • Strong organizational skills to lead local event strategy, planning, and execution, and conduct thorough post-event analysis.
  • Leadership skills to empower Beauty associates, encourage continuous learning, and drive multi-brand selling across the floor.
  • Ability to work closely with Beauty Managers of Sales & Customer Service and Counter Managers to set coaching priorities, support leaders in training store colleagues, and recognize and reinforce store team performance.
  • Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macys aspires to achieve every day in every way.
Preferred Qualifications
  • Bachelors degree or equivalent work experience in a related field.
  • 3-5 years of management experience in a retail store, preferably in beauty.
  • Ability to interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals; draw and interpret bar graphs.
Benefits
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance.
  • Retirement Savings Plan with 401k match opportunity.
  • Employee Assistance Program (mental health counseling and legal/financial advice).
  • Performance Incentives, annual merit review and merchandise discounts.
  • 8 paid holidays.
  • Tuition reimbursement program.

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