Customer Support Technician
1 week ago
We are seeking a highly skilled Customer Support Technician to join our team at Travis County, TX. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring that they have a seamless experience with our audio visual equipment and other IT systems.
Key Responsibilities:
- Provide first-level technical support to users via phone, email, and in-person
- Coordinate and assign calls to second-level support technicians
- Provide extensive audio visual support for courtrooms, conference rooms, and other meeting spaces
- Maintain and provide status reports on call tracking systems
- Conduct customer support work within user departments, troubleshoot and solve problems, and coordinate with IT staff
- Assist with hardware and software installations, and perform routine preventative maintenance and diagnostics
- Communicate critical outages to staff and monitor progress for resolution
Requirements:
- Associate's degree in Computer Science, Information Systems, or a related field, and one year of related work experience
- Valid Texas Driver's License
- A+ Certification or Microsoft Certified Professional (MCP) preferred
- One year of first-level customer support and/or call center work experience preferred
Benefits:
- Comprehensive health insurance
- No-cost on-site Health and Wellness clinic
- Longevity pay
- Paid vacations, sick time, and personal holidays
- Industry-competitive salary structure
- Stable work environment
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