Customer Support Technician

1 week ago


Texas City, Texas, United States Travis County, TX Full time
Job Summary

We are seeking a highly skilled Customer Support Technician to join our team at Travis County, TX. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring that they have a seamless experience with our audio visual equipment and other IT systems.

Key Responsibilities:

  • Provide first-level technical support to users via phone, email, and in-person
  • Coordinate and assign calls to second-level support technicians
  • Provide extensive audio visual support for courtrooms, conference rooms, and other meeting spaces
  • Maintain and provide status reports on call tracking systems
  • Conduct customer support work within user departments, troubleshoot and solve problems, and coordinate with IT staff
  • Assist with hardware and software installations, and perform routine preventative maintenance and diagnostics
  • Communicate critical outages to staff and monitor progress for resolution

Requirements:

  • Associate's degree in Computer Science, Information Systems, or a related field, and one year of related work experience
  • Valid Texas Driver's License
  • A+ Certification or Microsoft Certified Professional (MCP) preferred
  • One year of first-level customer support and/or call center work experience preferred

Benefits:

  • Comprehensive health insurance
  • No-cost on-site Health and Wellness clinic
  • Longevity pay
  • Paid vacations, sick time, and personal holidays
  • Industry-competitive salary structure
  • Stable work environment


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