Industrial Customer Advocate

5 days ago


York, Pennsylvania, United States Red Lion Controls Full time
About the Role

We are seeking a highly skilled Sr. Customer Service Specialist to join our team at Red Lion Controls. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers worldwide.

The ideal candidate will have a strong background in customer service, technical support, or a related field, with a proven track record of delivering high-quality results in a fast-paced environment.

The estimated salary for this role is $75,000 - $100,000 per year, based on experience.

Key Responsibilities

The key responsibilities of the Sr. Customer Service Specialist include:

  • Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolving customer issues using standard practices, policies, and procedures.
  • Collaborating with internal teams to resolve complex issues and improve customer experience.
  • Maintaining accurate records of customer interactions and issue resolutions.
Requirements

To succeed in this role, you should have:

  • 3+ years of experience in customer service or technical support in a technical/engineering industry.
  • Strong communication skills to interact effectively with customers and internal teams.
  • Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
  • Intermediate knowledge of Microsoft Office applications and ability to learn new software quickly.


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