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Association Services Manager
2 weeks ago
About the Job:
This is an exciting opportunity to join our team as a Community Association Manager. In this role, you will be responsible for the overall management of our on-site operations. This includes effectively managing working relationships with all departments across the property to ensure that company objectives are met.
Your Key Responsibilities:
- Provide management and leadership to assigned properties and book of business.
- Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
- Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
- Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
- Initiate contact with new residents.
- Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
- Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
- Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
- Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide direction to staff and assist in the investigation and resolution of problems.
Requirements:
- 3+ years of experience in property Operations, Hospitality, or construction.
- Bachelor's degree in business or related field.
- Must be Certified and Licensed by the State of Florida for Community Association Management (CAM).
- Critical thinking, problem solving, judgement and decision-making abilities are necessary.
- Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
- Excellent organization, motivation, leadership, management, and interpersonal skills.
- Ability to work with sensitive and/or confidential information.
- Knowledge and ability to apply Florida Statutes and Community documents.
What We Offer:
- Comprehensive benefits, including medical plans, dental, and vision.
- Time off benefits, paid holidays, and a 401k with company match.
- Opportunities for professional development and growth.