Customer Service Operations Manager

3 weeks ago


Somersworth, New Hampshire, United States Wentworth-Douglass Hospital Full time
Job Title: Member Services Lead

Fulfill your passion for delivering exceptional customer experiences in a dynamic healthcare environment. As a Member Services Lead at Wentworth-Douglass Hospital, you will be responsible for leading a team of professionals who provide top-notch service to our members.

Key Responsibilities:
  • Lead a team of customer service representatives to ensure seamless delivery of services to members.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with cross-functional teams to resolve member complaints and issues.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Stay up-to-date with industry trends and best practices in customer service.
Requirements:
  • 3+ years of experience in customer service or a related field.
  • Proven track record of leading high-performing teams.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Why Work with Us?

At Wentworth-Douglass Hospital, we are committed to providing our members with exceptional service and support. As a Member Services Lead, you will have the opportunity to make a meaningful impact on the lives of our members and contribute to the success of our organization.


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