Customer Service Operations Manager
3 weeks ago
Fulfill your passion for delivering exceptional customer experiences in a dynamic healthcare environment. As a Member Services Lead at Wentworth-Douglass Hospital, you will be responsible for leading a team of professionals who provide top-notch service to our members.
Key Responsibilities:- Lead a team of customer service representatives to ensure seamless delivery of services to members.
- Develop and implement strategies to improve customer satisfaction and retention.
- Collaborate with cross-functional teams to resolve member complaints and issues.
- Monitor and analyze customer feedback to identify areas for improvement.
- Stay up-to-date with industry trends and best practices in customer service.
- 3+ years of experience in customer service or a related field.
- Proven track record of leading high-performing teams.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Why Work with Us?
At Wentworth-Douglass Hospital, we are committed to providing our members with exceptional service and support. As a Member Services Lead, you will have the opportunity to make a meaningful impact on the lives of our members and contribute to the success of our organization.
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