Office Operations Specialist

6 days ago


Bloomington, Illinois, United States Institute of Inspection , Cleaning and Restoration Certification Full time

Role Summary: In the Administrative Assistant position at Institute of Inspection, Cleaning and Restoration Certification, you will be responsible for executing administrative tasks that support customer interactions, job management, scheduling, and satisfaction.

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Responsibilities:

  • Manage customer needs and concerns by notifying management when necessary
  • Provide customer service, answer calls, document messages, and maintain accurate records to brand standards
  • Maintain compliance documentation, business resumes, national account programs, and office supplies within allocated budget
  • Support IT operations, facilitate computer backups, software upgrades, and data organization
  • Participate in marketing efforts and contribute to personal and professional growth initiatives

Qualifications:

  • Effective communication and interpersonal skills
  • Aptitude for handling customers with patience and empathy
  • Organization, record-keeping, and attention to detail
  • Commitment to safety guidelines and respect for brand identity
  • Talent for building relationships and identifying opportunities for growth

Compensation: We offer a competitive hourly wage of $15.00, paid training opportunities, and a supportive work environment that fosters career advancement.

Our Culture: At Institute of Inspection, Cleaning and Restoration Certification, we operate under a 'servant-based leadership' mindset, prioritizing customer service, community involvement, and team growth. Our goal is to provide exceptional experiences and support for our clients and employees alike.



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