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Client Solutions Expert

1 month ago

Garfield, New Jersey, United States Brimar Industries Full time
Job Title:

Client Solutions Expert

We are seeking a highly skilled Client Solutions Expert to join our team at Brimar Industries.

The ideal candidate will possess strong problem-solving skills and a passion for delivering exceptional customer experiences.

  • The primary responsibility of this role is to provide expert-level support and assistance to customers, ensuring their needs are met.
  • This includes handling complex inquiries, resolving issues, and contributing to a positive customer experience.

Responsibilities:

  1. Respond promptly to customer inquiries via phone, email, and chat (approx. 75-100 per day) and continue to correspond with them until the issue is resolved.
  2. Be a product expert and provide accurate information regarding products, customer orders, and services.
  3. Assist customers with choosing quantity availability, material, colors, sizes, and accessories for orders.
  4. Work collaboratively with the manufacturing team to process rush and large quantity orders.
  5. Maintain detailed records of customer interactions and transactions.

Requirements:

  • Experience in a call center or customer support environment is preferred.
  • Associate's degree or higher preferred.
  • Strong sales skills with the ability to upsell products when appropriate.
  • Proficient typing skills for efficient data entry.
  • Excellent verbal and written communication skills in English; proficiency in Spanish is a plus.

Salary:$45,000 - $60,000 per year

Estimated Salary Range:$52,500 - $72,000 per year