Breakfast Attendant 16 HR

4 weeks ago


Florence, Kentucky, United States Aimbridge Hospitality Full time

Job Summary

$16/HR Availability Required

Weekends Required

The Breakfast Attendant is responsible for providing exceptional service to guests in the complimentary breakfast area of a hotel. This individual must be well-versed on hotel-brand standards, guest expectations, and the unique characteristics of the hotel and local area.

Responsibilities

Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

Maintain regular attendance in compliance with Aimbridge Hospitality standards.

Maintain high standards of personal appearance and grooming.

Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.

Ensure quality control of menus with regard to cleanliness and appearance.

Clear, clean, and reset tables/hotel spaces per client request or management instruction.

Accommodate any special requests made by a guest or offer appropriate alternatives.

Communicate with all departments regarding in-house VIPs and any special requests/needs.

Support all areas of the beverage and food service as necessary.

Answer the telephone according to standards.

Have a complete knowledge of standards of service for receiving a room service order.

Have a thorough knowledge of menus and current specials in all applicable departments.

Carry out cashiering functions in closing checks and end of shift paperwork.

Perform opening and closing procedures and side work duties according to station rotation assignment.

Answer questions about the hotel, hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do.

Perform any other duties or attend meetings as requested by management.



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