Customer Service Representative Expert
5 days ago
Job Title: Customer Service Representative Expert
">Estimated Salary: $45,000 - $60,000 per year
This is a full-time role that involves providing exceptional customer service to Housing Choice Voucher Program participants, landlords, and the general public. The successful candidate will respond to incoming inquiries in a timely manner, provide accurate information, and resolve issues through first-touch resolution.
Key Responsibilities:
- Provide excellent customer service to all customers and landlords participating in the program
- Respond to inquiries and requests from customers, landlords, and the general public in a timely manner
- Identify, research, and resolve customer inquiries using available resources
- Review and accept incoming documents as necessary
- Educate and inform clients about housing choice voucher program regulations
- Escalate critical or emergency issues to team lead, manager, or director for follow-up and resolution
Requirements:
- Bachelor's Degree with concentration in Business Administration or Human Services required
- 3+ years' experience with social services programs in a case management capacity
- Excellent verbal and written communication skills
- Strong interpersonal skills and ability to interface effectively with all levels of company employees and private sector business partners
- Superb organization and administrative skills and highly proficient use of Microsoft Office products
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