Member Experience Coordinator

2 weeks ago


Osage, Iowa, United States Sam's Club Full time
About the Job
This role offers an exciting opportunity to join a dynamic team and contribute to delivering exceptional member experiences. As a Member Specialist, you will be responsible for driving sales growth, improving member satisfaction, and ensuring operational efficiency. Your success in this role will depend on your ability to engage with members, resolve issues promptly, and consistently deliver outstanding customer service.

Key Responsibilities
You will be responsible for:
  • Managing the daily operations of the store, including managing inventory, maintaining store appearance, and ensuring compliance with company policies and procedures.
  • Providing exceptional customer service, responding to member inquiries, resolving issues, and promoting products and services.
  • Building relationships with members, understanding their needs and preferences, and developing strategies to enhance their shopping experience.
  • Working collaboratively with colleagues to achieve business objectives, share knowledge, and develop new skills.
  • Participating in training programs, workshops, and other development opportunities to enhance job performance and career progression.

Benefits and Rewards
At Sam's Club, we value our employees and recognize the importance of offering a comprehensive benefits package. You will enjoy a range of benefits, including medical, vision, and dental coverage, 401(k), and company-paid life insurance. Paid time off, parental leave, family care leave, bereavement leave, jury duty, and voting leave are also included. In addition, we offer short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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