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Customer Service Ambassador
2 months ago
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Key Responsibilities- Provide exceptional customer service to members, prospective members and guests, ensuring a positive and welcoming experience.
- Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Facilitate needed updates to member's accounts and respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Employee Recognition Program.
- Advancement Opportunities.
At Planet Fitness, we're committed to creating a Judgement Free Zone where members can feel inspired and motivated to reach their fitness goals. If you're passionate about delivering exceptional customer service and making a difference in people's lives, we want to hear from you
Search for a club opportunity near you and join our team of dedicated and enthusiastic professionals who are shaping the future of fitness.
