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Hotel Room Attendant

2 months ago

New York, New York, United States Omni Hotels Full time

Job Summary: We are seeking a highly motivated and detail-oriented Room Attendant to join our team at Omni Hotels. As a Room Attendant, you will be responsible for providing exceptional service to our guests by ensuring their rooms are clean, comfortable, and well-stocked.

Key Responsibilities:

  • Respond to Guest Requests: Respond promptly and professionally to all guest requests, including requests for extra towels, toiletries, and other amenities.
  • Service Guest Rooms: Service an assigned number of guest rooms, ensuring that they are clean, tidy, and well-stocked with linens, toiletries, and other essentials.
  • Maintain Supply Cart: Keep the supply cart neat and organized at all times, ensuring that all necessary items are readily available.
  • Check Equipment: Check all equipment prior to and after use to ensure that it is in good working order.
  • Remove Room Service Tables and Trays: Remove room service tables and trays from guest rooms, ensuring that the rooms are left in a clean and tidy state.
  • Hand in Articles: Hand in any lost or found articles to a supervisor or return them to the dispatchers office.

Requirements:

  • 4-Diamond Service: Maintain a 4-diamond level of service at all times, ensuring that all guests receive exceptional service.
  • Teamwork: Work collaboratively with management and other team members to achieve common goals and objectives.
  • Adaptability: Be able to work in a fast-paced environment, adapting to changing circumstances and priorities as needed.
  • Professional Appearance: Maintain a professional business appearance, attitude, and performance at all times.
  • Availability: Be available to work a variety of shifts, including weekends and holidays.
  • Physical Demands: Be able to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, and stand or walk for extended periods or for an entire work shift.