Customer Service Ambassador
7 days ago
Unlock Your Potential at AutoZone
We're seeking a motivated Customer Service Ambassador to join our team As a Senior Retail Sales Associate, you'll be responsible for delivering exceptional customer service, meeting and exceeding customer expectations, and providing a WOW Customer Service experience. You'll also perform daily assigned duties and remain compliant with company procedures in accordance with AutoZone's expectations by Living the Pledge every day.
Your Key Responsibilities:
- Deliver exceptional customer service and ensure customer satisfaction
- Operate cash registers and follow established cash handling procedures
- Follow company policies and loss prevention procedures
- Maintain a safe working environment, including PPE (Personal Protective Equipment)
- Maintain store appearance and merchandising standards as directed
- Restock merchandise and ensure it's placed in its respective area
- Use ZNET to help customers locate merchandise or find suitable alternatives
- Maintain product knowledge and current promotions through AutoZone systems and information sources
- Practice GOTTChA and assist with the installation of wiper blades, batteries, and light bulbs
- Use OBDII to read codes from customers' vehicles
- Diagnose automobile problems and recommend solutions
- Communicate with managers regarding customer concerns and employee matters
- Develop effective customer service skills and provide honest, trustworthy advice
What We Offer:
- Competitive hourly wage range: $14.45 - $15.93
- Comprehensive benefits package, including medical, dental, vision, life, and short- and long-term disability insurance options, health savings and flexible spending accounts with wellness rewards, exclusive discounts and perks, 401(k) with company match and stock purchase plan, and opportunities for career growth and tuition reimbursement
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