Vacation Experience Coordinator

5 days ago


Orlando, Florida, United States Evermore Resort Full time

At Evermore Resort, we're revolutionizing the Orlando vacation experience. Our 1,100-acre resort offers a unique blend of upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. As a key member of our team, you'll play a crucial role in shaping this new standard for professionalism.

Key Responsibilities:

  • Complete opening and closing duties, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
  • Set up, stock, and maintain work areas.
  • Visually inspect tools, equipment, or machines (e.g., stand, sit, or walk for an extended period or for an entire work shift).
  • Ensure tableware is in good condition and report any defects for repair.
  • Report any inconsistencies to leadership.
  • Assist with setting and preparing tables and cabanas for dining, which may include folding napkins, cleaning and placing tableware, serving water, etc.
  • Assist Front of House Team Members with table service, which may include serving beverages, etc.
  • Stock, maintain, and clean designated food station(s).
  • Retailre and transport dirty tableware to dishwashing area.
  • Consistently account for and maintain cleanliness of tables, cabanas, service areas, and equipment in the dining area.
  • Ensure Evermore Bay is consistently free of debris and has a positive appearance.
  • Complete side work as assigned.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
  • Speak with others using clear and professional language.
  • Ensure adherence to quality expectations and standards.
  • Follow all company and safety and security policies and procedures, and complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Engage in a positive guest-focused environment.
  • Perform any other job-related duties as assigned.

Education, Skills, and Experience:

  • 1-2 years of hospitality and restaurant experience, customer service focus.
  • Food, alcohol, and safety certifications under FL requirements.
  • Written and verbal communication skills.
  • Proven organizational and time management skills.
  • Excellent communication and interpersonal skills; ability to interact with a wide range of people.
  • Outstanding organizational and problem-solving skills.
  • Ability to multi-task in a fast-paced environment.
  • Capable of performing the role in a busy work environment.
  • Proficient in reading safety procedures and operating guidelines.


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