Shift Lead
1 month ago
As a Shift Lead at White Rhino Coffee, you will provide leadership to the shop team, ensuring that baristas have all they need to deliver an exceptional customer experience. Your role will involve running the shift, providing direction and assistance, handling customer issues, and supervising all operations of the shop during the shift.
Daily Tasks and Projects:- Hold shift huddles before the shift begins to ensure a smooth start.
- Supervise all staff during the shift, providing resources and assistance as needed.
- Assist with implementing and enforcing shop procedures to maintain high standards.
- Resolve escalated customer issues and complaints in a professional and courteous manner.
- Count cash in and out and handle cash drops accurately and efficiently.
- Relay important information to the Shop Manager as needed.
- Maintain organization of shop inventory and assist with orders to ensure timely delivery.
- Minimum 18 years of age.
- Ability to work a minimum of 4-5 shifts per week, including weekend availability, with reliable transportation.
- Ability to attend every monthly staff meeting.
- Ability to comply with punctuality and performance standards.
- Strong leadership capability.
- Excellent customer service and self-awareness.
- Food Manager certification (completed within 30 days of hire or promotion).
- Previous barista experience.
$9.50-$13.50/hour + $4-$6 tips, based on experience. Opportunity to participate in company benefits (health, dental, vision, etc.) if 30 hr average over 6-month period. Bonuses and raises available, based on meeting performance goals.
Reports to:White Rhino Shop Manager.
FLSA status:Non-exempt.
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