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Director of Geomatics and Operations

1 week ago


Golden, Colorado, United States Maptek Full time
descriptions-2:

At Maptek, we strive to create a positive impact on the mining industry by providing cutting-edge solutions. As a Geomatics and Geotechnical Manager, you will play a crucial role in shaping the future of mining by developing and implementing strategies that drive business growth and customer satisfaction.

Our Company Overview:

Maptek is a renowned leader in the mining industry, dedicated to empowering miners to make informed decisions. Our comprehensive portfolio covers every stage of the mining lifecycle, ensuring optimized mine sites.

Job Description:

The Geomatics and Geotechnical Manager is responsible for overseeing and managing presales and post-sales activities within the products and services for these disciplines. This role requires exceptional leadership, technical expertise, and strong customer relationship skills.

Key Responsibilities:
  • Collaborate with the Customer Success team to support overall Solutions Group revenue targets.
  • Provide day-to-day technical and leadership support to the Geomatics and Geotechnical team.
  • Develop and implement strategies to optimize resource allocation and communication for pre and post-sales activities.
  • Manage customer support cases, including internal training and collaboration with Customer Support teams.
  • Analyze current workflows and propose streamlined processes to improve productivity and collaboration.
  • Ensure resources are utilized effectively, balancing workloads across departments and ensuring the right resources are available at the right time.
  • Develop and enforce standardized operating procedures (SOPs) to ensure consistency in task performance.
  • Serve as a liaison between departments to ensure alignment on goals, projects, and timelines, improving communication and collaboration across teams.
  • Implement key performance indicators (KPIs) to measure operational performance and report on progress toward goals.
Requirements:
  • Proven experience as a manager of professional-level managers/employees.
  • Strong technical subject matter expertise.
  • Success in coaching, training, and development of direct reports.
  • Leadership experience in a technology services sales and delivery environment.
  • Strong customer relationship skills.
  • Demonstrated track record of successful business development.
  • Strong emotional intelligence and inspiring presence.
  • Demonstrated ability to be a true problem solver.
  • Ability to deal with multiple competing demands and prioritize appropriately.
  • Excellent active listening skills and ability to respond empathetically.
  • Excellent speaking, writing, and reading comprehension skills in the English language.
  • Ability and willingness to travel 50% of the time.
Salary and Benefits:

Competitive salary range of $95,000 - $115,000 commensurate with experience and skills. Comprehensive benefits package including health insurance, 401(k) plan, life and disability coverage, paid holidays, vacation, and sick time.