Customer Service Specialist

1 day ago


Huntington Park, California, United States Carter'sOshKosh Full time

About Our Team:

Carters, Inc. values diversity, equity, and inclusion. We strive to create a welcoming and inclusive environment where everyone feels valued and supported. Our team is committed to delivering exceptional customer experiences and achieving sales goals.

Job Summary:

We're seeking a Seasonal Associate to join our sales team. As a key member of our team, you'll work closely with customers to provide an exceptional shopping experience, assist with product inquiries, and maintain a safe and clean store environment. You'll also have opportunities to develop your skills and advance your career through our professional development programs.

Key Responsibilities:

* Welcome customers with a warm greeting and provide assistance with product inquiries* Confidently and proactively resolve customer issues in a busy retail environment* Meet customer needs by assisting with omnichannel transactions* Execute and expedite point-of-sale/register transactions* Complete floor replenishment and shipment as needed* Articulate current promotional events and the brand loyalty program to customers

Requirements:

* Positive and solutions-oriented mindset* Demonstrated customer service and engagement skills* Effective verbal and written communication skills* Ability to manage multiple tasks at once* Availability to work flexible hours, including evenings, weekends, and holidays

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