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Clinical Support Specialist
2 months ago
The Clinical Support Specialist plays a crucial role in ensuring the smooth operation of our dermatology practice. This position involves a variety of responsibilities aimed at enhancing patient care and maintaining an efficient workflow.
Key Responsibilities- Professional Communication: Manage incoming calls and communicate effectively with patients regarding their pathology results.
- Administrative Duties: Perform essential administrative tasks, including the operation of office equipment.
- Technical Proficiency: Utilize Microsoft Word and Excel at an intermediate to advanced level to support daily operations.
- Task Management: Prioritize and manage tasks effectively, including handling phone inquiries and assisting clinic patients.
- Documentation: Maintain accurate charting and electronic medical records (EMR) documentation, including scribing duties.
- Patient Education: Provide clear explanations of pathology diagnoses and treatment options to patients, ensuring they understand their care.
- Pathology Log Management: Recognize the significance of accurate diagnosis follow-up and document treatment choices appropriately.
- Post-Operative Care: Educate patients on post-operative wound care, including suture removal and application of steri-strips.
- Medication Guidance: Offer instructions to patients regarding acne treatments and general knowledge of prescribed oral and topical medications.
- Appointment Scheduling: Assist patients in scheduling follow-up appointments effectively.
- Laboratory Maintenance: Ensure a clean and organized laboratory environment, adhering to safety protocols.
- Sterilization Knowledge: Understand sterilization techniques and the proper use of autoclaves and ultrasonic sterilizers.
- Photography Skills: Operate office cameras for capturing images of lesions, ensuring proper documentation in patient charts.
- Injection Administration: Administer intramuscular injections as directed, with accurate documentation in patient records.
- OSHA Compliance: Adhere to proper OSHA procedures to maintain a safe working environment.
This role is vital in supporting the clinical team and enhancing the overall patient experience at Roseville Dermatology.