Senior Solution Architect
1 week ago
Genesys Cloud Services, Inc. is seeking a highly skilled Senior Solution Architect to join our team. As a key member of our organization, you will play a critical role in assisting our direct, vertical, geographic, and channel account teams in selling Genesys Cloud CX.
Key Responsibilities- Subject matter expert on Genesys solutions
- Articulate corporate messaging and solutions through presentations, demonstrations, and open discussions with customers and partners
- Lead technical, business, and architectural discussions with customers, account teams, and with the SCO
- Provide training and enablement content for the global presales organization
- Continuously drive innovation through the development of CX Cloud blueprints and accelerators
- Assist in gathering information and requirements from customers and partners to formulate architectures around supported solutions
- Respond to RFI/RFPs questions on supported solutions
- Serve as a technical escalation point for the field SC's
- Remain current with industry trends
- Participate in trade shows and other marketing activities
- Responsible for providing reports for management review
- Engage with Product Management to influence solution direction
- Act as a Beta tester for all new Cloud solutions coming to the market
- Ability to design and execute training seminars for internal and external personnel
- Provide mentoring to SCO, accounts team, and peers when possible
- 8+ years of Contact Center industry experience, with a minimum of 5 years in a solutions engineering/technical services/sales position
- Prior experience with Genesys Cloud
- Ability to facilitate sales, with emphasis on the technical aspect
- Ability to address complex technical and selling situations with proposed resolutions
- Ability to work effectively, independently, and with team members to add value
- Be viewed as the "go-to" person
- Ability to train at various levels (internal & external, business and technical)
- Willingness to travel approximately 50% of the time
- Market-competitive salary with an anticipated base compensation range of $99,194.30
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Genesys Cloud Services, Inc. is a global leader in customer experience and contact center solutions. We empower organizations to deliver exceptional customer experiences through our cloud-based platform.
Our mission is to provide innovative solutions that enable businesses to connect with their customers in a meaningful way. We are committed to delivering exceptional customer experiences and driving business outcomes for our clients.
We are an equal opportunity employer and welcome applications from diverse candidates. If you require a reasonable accommodation to complete the application process, please contact us.
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