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Convenience Store Leadership Role

1 week ago

Warwick, Rhode Island, United States Joe's Kwik Mart Full time

Joe's Kwik Mart is a leading operator of convenience stores across 34 states, providing fuel and convenience products essential to keep people moving across America.

About Us

We strive to be an industry leader, committed to the well-being of our employees, customers, and the environment.

Our Mission

To provide exceptional customer service, manage our operations efficiently, and maintain a clean and safe environment for our customers and employees.

Job Description

The Assistant Store Manager will support the Store Manager in overseeing day-to-day operations, ensuring excellent customer service, managing staff, and maintaining store profitability.

Responsibilities:
  1. Greet and assist customers in a friendly and professional manner.
  2. Resolve customer complaints and concerns promptly and efficiently.
  3. Ensure the store maintains a clean, safe, and organized environment at all times.
  4. Monitor customer service standards to ensure a positive shopping experience.
Qualifications
  • Minimum of 2 years of experience in retail or convenience store management, with at least 1 year in a supervisory role.
  • Strong leadership abilities with a focus on team building, training, and motivation.
  • Excellent interpersonal and communication skills, with a commitment to delivering exceptional customer service.
  • Ability to handle difficult situations with a calm and solutions-focused approach.
  • Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
  • Proficient in using point-of-sale systems, basic computer applications (Word, Excel), and inventory management software.
  • Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store's operating schedule.
  • High school diploma or equivalent required; Associate's or Bachelor's degree in business or a related field is a plus.
Physical Requirements
  • Be able to stand for extended periods (up to 8 hours) during shifts.
  • Capable of lifting boxes and products, maximum 50 lbs, frequently 10-25 lbs, and carrying items across the store.
  • Ability to bend, squat, and reach for products on shelves, both high and low. Ability to climb a ladder as needed.
  • Must be able to walk throughout the store and between departments regularly.
  • Ability to handle cash, operate registers, and bag items efficiently.
  • Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products.
  • Able to work in cold environments, including freezers and refrigerators, when restocking products.
  • The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift.