IT Helpdesk Team Lead
2 weeks ago
About Radiant Innovations
Radiant Innovations is a forward-thinking organization that values innovation and excellence in all aspects of its operations. We are committed to delivering high-quality services to our customers and stakeholders.
Job Summary
We are seeking an experienced IT Helpdesk Team Lead to join our team. The successful candidate will be responsible for leading a team of IT specialists, ensuring the smooth operation of our IT services, and driving continuous improvement in our processes.
Key Responsibilities
- Team Leadership: Provide organizational leadership and management to the user service team, ensuring the effective delivery of IT services.
- Process Optimization: Continuously evaluate and optimize IT service processes to ensure they are efficient, effective, and aligned with business needs.
- Escalation Management: Manage escalations and monitor processes to ensure they are followed, and issues are resolved in a timely manner.
- Scheduling and Coordination: Schedule and coordinate the user service team to ensure seamless delivery of IT services.
- Requirements Evaluation: Evaluate the feasibility of internal customer requirements in terms of IT and resources.
Requirements
- Education: Completed degree in a relevant field.
- Experience: Proven experience in IT service management, team leadership, and process optimization.
What We Offer
Radiant Innovations offers a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.
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