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Food Sorting Equipment Technical Specialist

2 weeks ago


Pasco, Washington, United States Tomra Full time
Job Summary:
We are seeking a skilled Field Service Engineer to join our team at TOMRA Food. As a Field Service Engineer, you will be responsible for delivering exceptional technical support, maintenance, installation, and customer training services for our cutting-edge food sorting equipment. Your primary goal will be to ensure the seamless operation of our solutions, maximize equipment performance, and enhance customer satisfaction.

**Key Responsibilities:**
• Perform field service work at customer sites, including installation, commissioning, testing, integration, optimization, maintenance, and repair, ensuring full functionality according to machine specifications
• Analyze, evaluate, and diagnose equipment; troubleshoot machine problems through to resolution
• Perform preventative maintenance, including preseason service, postseason service, and enhancing ongoing performance of machines
• React promptly and professionally to customer machine issues in the field, informing customers of next steps and potential costs as necessary
• Address customer complaints and escalate to stakeholders as required
• Collaborate with engineering, research & development, sales, customer solution delivery, and other internal stakeholders for continuous improvement activities
• Act as the voice of the customer in the value chain, reporting on feedback and comments received in the field to leadership, research and development, or sales
• Assist with training and development of new Field Service Engineers, as requested
• Instruct and train customers on machine operation, utilization, and required maintenance systems
• Manage and control tools, test equipment, technical documentation, and other assigned equipment
• Embrace related assignments and responsibilities as required to contribute to team success

Safety, Quality, and Compliance:
• Promote a