Senior Medical Office Operations Specialist

5 days ago


Green Bay, Wisconsin, United States NEW Community Clinic LTD Full time
Job Summary

The NEW Community Clinic LTD is seeking a highly skilled Senior Medical Office Operations Specialist to join our team. In this role, you will be responsible for ensuring the operational excellence of our organization, working closely with various departments to achieve seamless coordination and efficient patient care.

Key Responsibilities
  • Collaborate with department referrals within EPIC to ensure timely and accurate data exchange.
  • Maintain a professional demeanor and communicate effectively with patients, staff, and external partners in a friendly and courteous manner.
  • Follow up on referral phone calls and provide exceptional customer service to meet patient needs.
  • Assist with front desk patient registration as needed, ensuring accurate and secure data entry.
  • Document and update patient records, including inputting patient data into the patient record system.
  • Manage data entry for the Patient Assistant program (PAP) and work closely with the Health Benefits team to optimize the registration process.
  • Ensure strict adherence to HIPAA guidelines and maintain confidentiality of sensitive information.
  • Supervise registration staff at both NWTC and Broadway locations, providing guidance and support to ensure smooth operations.
  • Work collaboratively with the Wisconsin Well Women's Program team to document data accurately and efficiently.
  • Review and direct emails from the Broadway inbox to relevant staff members, promoting effective communication.
Requirements
  • High school diploma or equivalent required; previous experience in a lead/senior level administrative position performing customer service, along with previous experience in a clinic setting as a CNA/MA/LPN, is necessary.
  • Expertise in professional customer service, record maintenance, and infection prevention is preferred. Proficiency in basic computer operation and programs, with the ability to learn new software, is essential.
  • Fluency in Spanish is required, and comprehension and use of basic language, written and spoken, are necessary for professional communication.

The estimated annual salary for this position is $50,000 - $60,000, depending on qualifications and experience.



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