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Hospital Support Technician
1 month ago
Uniguest is seeking a customer service-focused candidate to join our pCare Services team as a part-time Hospital Support Technician. In this position, you will help support the maintenance of our technical solutions deployed in hospitals by providing front-line service to patients and staff.
Key Responsibilities:
- Ensure that pCare's technical requirements are followed and customer satisfaction is achieved for all aspects of the service
- Collaborate with other team members to troubleshoot and resolve any technical issues affecting services
- Familiarize customers with the use of our interactive system and its features
- Replace defective equipment as needed (tv, pillow speakers, phones)
- Process computer documentation as needed
Requirements:
- Exceptional customer service and communication skills.
- Be self-motivated and able to work independently in a fast-paced environment.
- Basic technical repair knowledge.
- Basic computer skills.
- Customer service experience (1 year plus is preferred).
- Ability to install a 32- inch TV on a mount
What We Offer:
- Competitive employee benefits package*
- Medical, Dental and Vision Insurance Plan options.
- Pet Insurance Plan.
- 401k Plan with Employer Match.
- Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave.
- Employee Assistance Program (EAP).
- Employee Referral Bonus Program.
- Career development and potential for advancement opportunities.
- Performance bonuses.
- Employee Recognition Rewards Program.
*Benefits package will depend on your position, location, and other eligibility requirements.
About Uniguest
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients' customers.
Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.
