Service Operations Manager
3 weeks ago
At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world's transition to sustainable energy.
Key Responsibilities- Exceed customer expectations by monitoring service trends and developing standards and processes to elevate the overall service experience.
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring.
- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations.
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable.
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset.
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers.
- Bachelor's degree or equivalent professional experience.
- Prior leadership experience in a service-focused industry; automotive expertise is not required.
- Experience leading teams and managing a diverse group of roles and responsibilities.
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities.
- Experience running complex processes using Lean or other techniques.
- Valid driver's license required.
As a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction.
- Family-building, fertility, adoption, and surrogacy benefits.
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution.
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA.
- Healthcare and Dependent Care Flexible Spending Accounts (FSA).
- LGBTQ+ care concierge services.
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
- Company paid Basic Life, AD&D, short-term and long-term disability insurance.
- Employee Assistance Program.
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
- Back-up childcare and parenting support resources.
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
- Weight Loss and Tobacco Cessation Programs.
- Tesla Babies program.
- Commuter benefits.
- Employee discounts and perks program.
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