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T-Mobile Retail Sales Representative

2 months ago

Naugatuck, Connecticut, United States Arch Telecom Full time

Position Overview

Role Summary

As a prominent T-Mobile Preferred Retailer, Arch Telecom operates over 300 retail locations nationwide. Since our inception in 1993, we have been dedicated to delivering exceptional service and high-quality wireless products that showcase the latest advancements in technology. Our commitment to excellence has established us as a leading figure in the wireless retail sector. Are you ready to make a difference in customer service? If so, read on.

Responsibilities of a T-Mobile Associate or Expert

In this role, you will develop your customer service skills while ensuring a premier customer experience and fostering loyalty by:

  • Addressing service and sales inquiries with patience, integrity, and empathy.
  • Gaining proficiency in digital tools designed to enhance customer interactions and onboarding processes.
  • Completing training on the T-Mobile in-store experience, acquiring new skills, and understanding systems and resources.
  • Building strong relationships and collaborating with T-Mobile employees across various channels.
  • Engaging with the T-Mobile brand and community through social media and local events.

Ideal Candidate Profile

The successful candidate will possess:

  • A strong eagerness to learn and excel in the necessary skills while establishing meaningful connections with customers.
  • A competitive spirit and the confidence to thrive in a dynamic sales environment.
  • A collaborative mindset, working alongside peers and store leaders to share best practices while serving customers and resolving issues.
  • The ability to balance customer satisfaction with performance objectives.
  • A minimum of 6 months of experience in customer service and/or sales, preferably in a retail setting.
  • Multilingual abilities are a plus but not required.

Requirements

  • Must be at least 18 years old.
  • High school diploma or GED is required.
  • Capability to stand for extended periods.
  • Ability to lift items weighing up to 25 pounds.
  • Reliable transportation is necessary.
  • Spanish or Portuguese language skills are advantageous.
  • Availability for Full Time (40 hours) or Part Time (20+ hours) shifts.

Benefits and Perks

  • Employee Stock Ownership Program (ESOP) retirement plan.
  • Tuition reimbursement for both full-time and part-time employees.
  • Competitive hourly wage with an attractive commission structure.
  • Unlimited earning potential.
  • Opportunities for career advancement and growth.
  • A culture centered on care and excellence.
  • Health, Vision, and Dental Benefits for Full-Time Employees.
  • Discounted T-Mobile wireless plans.
  • Monthly sales incentives, contests, rewards, and more.

At Arch Telecom, we believe that diversity and inclusion are fundamental to our success. A diverse workforce enriches our organization and allows us to better serve our communities. We value the unique perspectives and experiences of our employees and welcome everyone to be part of our team.