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Site Reliability Engineer I

2 months ago

Cleveland, Ohio, United States Medical Mutual Full time
About the Role

We are seeking a highly skilled Site Reliability Engineer I to join our team at Medical Mutual. As a key member of our IT Infrastructure team, you will be responsible for ensuring the reliability and stability of our assigned platforms, systems, and applications.

Key Responsibilities
  • Completes technical tasks, troubleshoots issues, and provides off-hours support as part of a rotation
  • Learns assigned technology platforms through direct interaction with coworkers, approved training classes, and management-directed activities
  • Documents system information and creates reports as directed by supervision
  • Optimizes work performance through teamwork and a strong commitment to customer service
  • Responds to outages with appropriate levels of communication, time commitment, and problem-solving techniques to ensure high availability of host systems and related applications
  • Communicates issues, delays, and outages to departmental management
  • Assists with configuration management
  • Participates in a rotational on-call schedule
Requirements
  • Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience
  • 1 year of enterprise host systems administration experience, host configuration management, and production support
  • Experience working cooperatively and communicating effectively with management, colleagues, and end-users in a customer service-driven environment
What We Offer

At Medical Mutual, we offer a comprehensive benefits package, including competitive compensation, employee bonus program, 401(k) with company match, and excellent medical, dental, vision, and disability insurance. We also provide career development programs and classes, mentoring and coaching to help you advance, and education reimbursement up to $5K per year.

We are an Equal Employment Opportunity and Affirmative Action Employer, committed to celebrating differences and being mutually invested in our employees and community.