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Dining Room Team Lead

1 month ago

Silver Bay, United States Full-Time Year-Round Positions Full time
Job Description

As a Dining Room Team Lead, you will be responsible for supervising dining hall servers, line servers, and dish room employees. This role requires effective supervision, training, and development of the Dining Room team to ensure excellent customer service and a dynamic staff environment.

Key Responsibilities:

  • Supervise and train dining hall servers, line servers, and dish room employees.
  • Monitor the flow of service and maintain a high level of service quality in the dining room.
  • Ensure conference set up needs are met and executed in a timely and professional manner.
  • Participate in and assist with setting up and supervising weddings, banquets, and other events.
  • Develop and manage preparation and prep lists for the cold bar, ensuring quality and freshness.
  • Ensure proper FIFO procedures are being utilized at all times.
  • Assist in staff hiring and recruitment, as well as staff training related to Dining room procedures and customer service.
  • Assist in general cleaning and maintenance of the Dining Hall, Kitchen, Dish Room, Loading Dock, and surrounding areas.
  • Report all accidents and incidents to the correct parties.
  • Support the Dining Room Manager with staff evaluation and guest relations.
  • Assist in building and execution of staff meeting agendas.

Requirements:

  • High School Diploma or equivalent required.
  • A minimum of 1-2 years of supervisory experience in a food service environment is preferred.
  • Demonstrated ability to follow directions and meet food service health and safety standards.
  • Demonstrated ability to be alert, thorough, detail-oriented, and work effectively with others in a noisy and fast-paced environment.
  • Sound verbal, writing, and mathematic skills.
  • Basic working knowledge of computers.
  • Excellent interpersonal skills are required for developing a staff team and relating to guests.
  • The Dining Team Lead must have a friendly and positive attitude towards guests and staff.
  • Maintaining good personal hygiene and personal sanitation.

Physical Requirements:

This position requires the ability to stand, walk, bend, stoop, or kneel for prolonged periods; must be physically able to access and navigate all areas of dining and catering services. Other physical requirements include the ability to lift up to 25 pounds at a time and to work in excessive heat, damp, and cold, as required in association with the kitchen environment.