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Member Service Representative
1 month ago
Navy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Analyze and resolve complex member account and loan discrepancies
- Assist members with submitting loan and credit card applications
- Counsel members on Navy Federal's products and services
- Ensure cash and negotiable instruments are handled properly
- Identify opportunities to cross-sell products and increase penetration
- Perform platform banking functions
- Assist lower-level team members
- Understand and comply with federal and other regulations
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts, and services
- Effective active listening skills and verbal communication skills
- Effective organizational, planning, and time management skills
- Effective research, analytical, and problem-solving skills
Navy Federal Credit Union is a leading financial institution that provides a wide range of financial products and services to its members. We are committed to delivering exceptional service and exceeding our members' expectations.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
